Be Our Guest
Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) by The Disney Institute with Theodore Kinni.
This insightful guide pulls back the curtain on how Disney consistently delivers world-class customer experiences. Drawing from decades of practice at Disney parks and resorts, it shares the principles and strategies that make their service legendary—like attention to detail, empowering employees, and creating emotional connections with guests.
It’s not just for theme park fans—business leaders, entrepreneurs, and service professionals across industries can apply these lessons to elevate their own customer experience. Think of it as a behind-the-scenes tour of Disney’s service magic, with practical takeaways you can use in the real world.
- In Stock Out of Stock
- Disney Editions
- 9781423145844
- November 8, 2011
- Actual Photo
- 224
- L 23.6cm x W 16.2cm x H 2.1cm
Book Condition Notes
New: A brand-new, unused, unread copy in perfect condition.
Like New: A copy that looks unread and in perfect condition. Dust jacket is intact, with no nicks or tears. The spine has no signs of creasing. Pages are clean and are do not have any notes or folds of any kind. May have a remainder mark. (usually black or red in colour and is usually a dot or line on the bottom of the book on the page edges).
Very Good: A copy that has been read but is in great condition. May have slight cosmetic defects such as marks, wears, cuts, bends and crushes on the cover, pages, spine and dust jacket if applicable. Pages and dust cover (if applicable) are intact and do not have any notes or highlighting. The spine remains undamaged. May have a remainder mark (usually black or red in colour and is usually a dot or line on the bottom of the book on the page edges).
Good: A copy that has been read but in clean condition. The spine, cover, pages and dust jacket (if applicable) may show signs of wear such as marks, wears, cuts, bends and crushes. Pages and dust cover (if applicable) are intact and do not have any notes or highlighting. May have a remainder mark (usually black or red in colour and is usually a dot or line on the bottom of the book on the page edges).
Acceptable: All pages are intact; the cover is intact. The spine, cover, pages and dust jacket (if applicable) may show signs of considerable wear such as marks, wears, cuts, bends and crushes. Pages can include limited notes in pen or in highlighter, but the notes do not obscure the text. May have a remainder mark (usually black or red in colour and is usually a dot or line on the bottom of the book on the page edges).