ORDER PROCESSING:

• Please allow 48 hours to process your order.
• Expect an email within 48 hours to let you know your order is on the way!

STORE PICKUP: 

6667 McLean Road, Lake Cowichan, BC Canada V0R 2G0

• Orders can be picked up Monday to Friday from 9:30am - 5:00pm.
  An email will be sent when your order is ready for pickup.

LOCAL DELIVERY:

We deliver locally once a week on Wednesday's. Our delivery range includes Duncan, Mill Bay, Shawnigan Lake, Cobble Hill, Maple Bay, Cowichan Bay, Crofton, Chemainus, Saltair, Ladysmith, Lake Cowichan, Honeymoon Bay and Youbou (excluding Nitinat, Caycuse and islands).

• We have a flat rate of $9.95 with no limit on the amount of items you have purchased.
• Free shipping on orders over $89 (taxes not included in total) of Books Music & Movies applies to local delivery.
• If no one is available to receive your parcel please provide where the parcel can be safely placed.
• A picture will be sent to your email showing the parcel has been delivered.
• We cannot be responsible for theft that may occur after the parcel is delivered.
• We cannot leave parcels in lobby's of condominiums or apartment buildings. Please make arrangements to have someone home or have someone that can accept the parcel for you.
• An email will be sent when your order is out for delivery.

FREE SHIPPING ON BOOKS, MOVIES, & MUSIC ON ORDERS OVER $89.00 CAD:

Online orders of $89 CAD or more through our website, will ship via Surface Mail to anywhere in Canada (excluding territories) free of charge.

• Shipping costs and any applicable taxes are not included in the $89 CAD total
  
• Free shipping applies only to orders placed via our website at lafabrands.ca.
• Please note that some conditions do apply. For purchases that are very heavy orders (for example: multi-volume sets or very large in size) we may need to contact you for additional shipping charges. We will contact you if needed.

DOMESTIC SHIPPING RATES AND ESTIMATES:

• Shipping charges /options for your order will be calculated by weight, dimensions and location and displayed at checkout.
  
• Actual shipping rates are calculated at checkout using dimensional weight and real‑time carrier pricing. Rates shown in Google Shopping are estimates.

INTERNATIONAL SHIPPING (USA):

• We offer international shipping to the USA.
• Shipping charges / options for your order will be calculated
  by weight, dimensions and location and displayed at checkout.
• Actual shipping rates are calculated at checkout using dimensional weight and real‑time carrier pricing. Rates shown in Google Shopping are estimates.
• Your order will be subject to import duties and taxes (if applicable), which are calculated and charged at checkout for your convenience.
•  LAFA Brands is not responsible for these charges if they are applied and are your responsibility as the customer.
  

If you have any further questions, please don't hesitate to contact us at info@lafabrands.ca.