{"product_id":"be-our-guestrevised-and-updated-edition","title":"Be Our Guest","description":"\u003cp\u003e\u003c!--StartFragment --\u003e\u003cem\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eBe Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition)\u003c\/em\u003e by \u003cstrong\u003eThe Disney Institute\u003c\/strong\u003e with \u003cstrong\u003eTheodore Kinni\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eThis insightful guide pulls back the curtain on how \u003cstrong\u003eDisney consistently delivers world-class customer experiences\u003c\/strong\u003e. Drawing from decades of practice at Disney parks and resorts, it shares the principles and strategies that make their service legendary—like attention to detail, empowering employees, and creating emotional connections with guests.\u003c\/p\u003e\n\u003cp\u003eIt’s not just for theme park fans—business leaders, entrepreneurs, and service professionals across industries can apply these lessons to elevate their own customer experience. Think of it as a behind-the-scenes tour of Disney’s service magic, with practical takeaways you can use in the real world.\u003c\/p\u003e\n\u003cp\u003e\u003c!--EndFragment --\u003e\u003c\/p\u003e","brand":"The Disney Institute","offers":[{"title":"Hardcover \/ Used - Very Good","offer_id":43663182790824,"sku":"U-03355-2","price":12.75,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0534\/4398\/5576\/files\/DisneyBeOurGuest-Front.jpg?v=1706464833","url":"https:\/\/lafabrands.ca\/products\/be-our-guestrevised-and-updated-edition","provider":"LAFA Brands","version":"1.0","type":"link"}